John Donahoe en Bob Swan (eBay’s financiële directeur) beantwoorden vragen
eBay Strategies blog’s summary:
• It was crystal clear that eBay is distancing itself from auctions as quickly as possible and even the marketplace to some extent.
• Feels like they would sell Skype if the right buyer came along
• Paypal has room for 20% more on-eBay penetration
• They are feeling really good about BML (BillMeLater)
• They view that they've made big transitions in marketplace biz last year (I disagree on this one as you've seen in the past series)
• eBay is married to the advertising business (high margin crack) and I suspect we'll see lots more banner ads and sponsored listings in 09 (check out UK for what that looks/feels like).
• They downplayed the risk from the search companies getting into the eBay biz by saying buyers don't want to click on URLs. Guess they haven't seen Google Product Search lately.
• 15% of eBay is cross border trade (CBT) (new datapoint I haven't heard, not clear what period of time was discussed or any trend).
• They talked about local more than I have heard before (in context of classifieds) - mentioned that it's growing 50% y/y.
Meer op
http://ebaystrategies.blogs.com/ebay_strategies/2009/02/ebay-talk-at-goldman-quick-notesobservations.html
eBay gewinnt im Streit mit Rolex
http://finanzen.sueddeutsche.de/aktien/news_news?secu=360&dpa_news_id=6102918
Customer Support met duizenden ingeblikte antwoorden
Griff: Reps have access to a large database of text responses for most of the commons questions that come into CS. Pierre started the database back in 1996 with a Word document which he gave me for reference when I started working here. I added to it over the next few years, then in 1999 when we licensed a customer email management system (it's called Kana. You can look the company up on line) we ported that document into Kana and it's been augmented and edited ever since. It's gone from a three page Word doc to several thousand separate responses arranged by category. I haven't seen the database in a few years.
http://forums.ebay.com/db2/topic/Seller-Central/Ask-Griff-February/520086323&#msg522000777
Wijziging lay-out en reorganisatie prikborden COM, AU, . . .
Wijziging van de lay-out van de individuele prikborden op COM is al gebeurd. De komende weken zullen daar een aantal prikborden verdwijnen. AU is gepland voor einde maart, er is al meegedeeld dat er maar een beperkt budget beschikbaar is voor “moderating”. Het aantal forums zal daar daarom ook verminderd worden, o.a. wordt daar een aantal chat forums die niet direct ondersteuning bieden aan gebruikers van de verkoopsite afgeschaft.
Het ligt in de lijn der verwachting dat er nog andere eBay sites aan de beurt zullen komen.
http://forums.ebay.com.au/thread.jspa?threadID=500104320&tstart=0&mod=1235426231777
eBay Strategies blog’s summary:
• It was crystal clear that eBay is distancing itself from auctions as quickly as possible and even the marketplace to some extent.
• Feels like they would sell Skype if the right buyer came along
• Paypal has room for 20% more on-eBay penetration
• They are feeling really good about BML (BillMeLater)
• They view that they've made big transitions in marketplace biz last year (I disagree on this one as you've seen in the past series)
• eBay is married to the advertising business (high margin crack) and I suspect we'll see lots more banner ads and sponsored listings in 09 (check out UK for what that looks/feels like).
• They downplayed the risk from the search companies getting into the eBay biz by saying buyers don't want to click on URLs. Guess they haven't seen Google Product Search lately.
• 15% of eBay is cross border trade (CBT) (new datapoint I haven't heard, not clear what period of time was discussed or any trend).
• They talked about local more than I have heard before (in context of classifieds) - mentioned that it's growing 50% y/y.
Meer op
http://ebaystrategies.blogs.com/ebay_strategies/2009/02/ebay-talk-at-goldman-quick-notesobservations.html
eBay gewinnt im Streit mit Rolex
http://finanzen.sueddeutsche.de/aktien/news_news?secu=360&dpa_news_id=6102918
Customer Support met duizenden ingeblikte antwoorden
Griff: Reps have access to a large database of text responses for most of the commons questions that come into CS. Pierre started the database back in 1996 with a Word document which he gave me for reference when I started working here. I added to it over the next few years, then in 1999 when we licensed a customer email management system (it's called Kana. You can look the company up on line) we ported that document into Kana and it's been augmented and edited ever since. It's gone from a three page Word doc to several thousand separate responses arranged by category. I haven't seen the database in a few years.
http://forums.ebay.com/db2/topic/Seller-Central/Ask-Griff-February/520086323&#msg522000777
Wijziging lay-out en reorganisatie prikborden COM, AU, . . .
Wijziging van de lay-out van de individuele prikborden op COM is al gebeurd. De komende weken zullen daar een aantal prikborden verdwijnen. AU is gepland voor einde maart, er is al meegedeeld dat er maar een beperkt budget beschikbaar is voor “moderating”. Het aantal forums zal daar daarom ook verminderd worden, o.a. wordt daar een aantal chat forums die niet direct ondersteuning bieden aan gebruikers van de verkoopsite afgeschaft.
Het ligt in de lijn der verwachting dat er nog andere eBay sites aan de beurt zullen komen.
http://forums.ebay.com.au/thread.jspa?threadID=500104320&tstart=0&mod=1235426231777
