Wat een gedoe.
Waarom wacht u niet op de afhandeling van uw lopende claim? Als er afdoende bewijs voor namaak is, moet u het item waarschijnlijk niet naar de verkoper terugsturen om uw geld terug te krijgen.
Wat zegt PayPal in de gebruikersovereenkomst aan het adres van de verkoper:
13.5.5 Als u een claim inzake een SAVO-claim verliest omdat het object dat u verkocht een vervalsing is, krijgt u het verzoek het volledige bedrag aan de koper terug te betalen en ontvangt u het object niet terug (het kan eventueel worden vernietigd).
13.5.5 If you lose a Significantly Not as Described Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it may be destroyed).
Het volgende is de aanpak wat betreft namaak in het nieuwe eBay Resolution Centre waar alle geschillen en claims langs eBay lopen, maar dat nog niet klaar is voor eBay België maar wel al in de UK waar u het item hebt aangeschaft. Maar uw claim zal waarschijnlijk nog volledig langs PayPal lopen (zie hierboven) en niet via eBay.
Resolution Centre
http://pages.ebay.co.uk/sell/sellerupdate/resolutions.html
Buyers registered on eBay sites other than eBay.co.uk will continue to use the resolution system currently on their site of registration. We intend to introduce the new resolution process to all eBay sites over time. In the meantime, if you receive a claim from an international buyer, you will see the dispute resolution system of the buyer’s site, and so you will need to monitor both emails from eBay about resolution issues, and the existing PayPal Resolution Centre.
What happens if the buyer claims the item is counterfeit?
Items that are suspected of being counterfeit are covered by the eBay Buyer Protection Policy, subject to these additional terms:
• Sellers and buyers must work together in good faith during the resolution process to satisfy buyer concerns that an item may not be authentic. For example, sellers should provide the buyer with appropriate documentation or other assurances, if such information is available.
• Where the seller is not able to satisfy the buyer’s concerns that the item is not authentic, buyers may be required to send the item back to the seller (where eBay elects to exercise its discretion). Costs of return shipping may be paid by the buyer or eBay, in our sole discretion, unless otherwise agreed upon by the buyer and seller. Due to the unresolved dispute regarding the authenticity of the item, sellers must not later list, advertise or offer for sale the item on any eBay site or service around the world (including our subsidiaries, joint ventures and other members of the eBay corporate family).
• Buyers are not obligated to provide third-party confirmation that an item is counterfeit to open a claim. However, in some cases, a buyer may have written confirmation that the item is counterfeit from a reliable third party (such as the manufacturer or law enforcement). In those cases, buyers agree to cooperate with eBay to ensure the proper disposal of the counterfeit item. For example, buyers may be asked to certify that the item has been destroyed or send the item to the rights owner or other appropriate third party for disposal. Any costs associated with this destruction or disposal may be paid by eBay, in our sole discretion.
• Covered claims that meet the conditions and are not excluded may count as criteria, infringement or a violation by the seller of our prohibited and infringing items policy. As a result, eBay may impose sanctions on the seller, up to and including suspension of the seller's account.